Audio is not playing
Check your device volume and audio output. In the app, open Settings and check Audio Downloads for your learning language. If a download failed, try it again while connected to the internet.
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MetaLanguage support
Having trouble learning, downloading audio, or accessing a purchase? Start with the answers below, or send us a message.
Restore a purchase
Open Settings in MetaLanguage and choose Restore Purchases. Make sure you're signed in with the same Apple Account used for the purchase. You can manage subscriptions in your device's Apple Account settings.
Progress or favorites look wrong
Before reinstalling the app, contact us. Include your device model, iOS version, and what changed. Deleting the app may also remove progress stored on your device.
Report a mistake or bug
Tell us the language, category, word or phrase, and what you expected to happen. A screenshot helps, but please avoid sending passwords or payment details.
Still need help?
Email us and we'll look into it. For technical issues, please include your app version, device model, iOS version, and the steps that led to the problem.
Email contact@metalanguagepro.comFor questions about personal data, see our Privacy Notice or contact us at the same address.